Highly Experience Dairy Service Manager to Advance Customer Service

Canal Fulton, Ohio – Hills Supply, Ohio’s leading dairy service and supply company, announces today the hiring of longtime dairy service specialist Pat Ritchie. Ritchie will take the helm as Service Manager advancing the already strong repair and service functions.

Hills co-owner Mick Heiby said, “Customer service has been a hallmark of our company since day 1 and we work hard to reflect that in all aspects of our business. Pat is an excellent addition to our already strong service team and we are confident his ideas, skills, and leadership will benefit our customers.”

Pat is a dynamic service manager that brings over 27 years of experience in the service industry to his new position with Hills Supply. Following his graduation from Rittman High School in 1989 Pat served in the United States Navy as a Torpedoman’s Mate aboard a Spruance Class Destroyer, USS Thorn (DD 988). Upon completion of his active duty service he returned to Ohio where he began his career as an HVAC service technician until 1999 when he started in the dairy industry.

For the past 20 years, Pat has been honing his craft working first as a dairy installation technician and then a systems maintenance technician. His experience includes working in the field as a service level 2 robot maintenance technician and as manager of service and installation of robotic milking machines. Most recently Pat worked as a dairy equipment service manager.

In his new role as Service Manager at Hills Supply Pat will be responsible for the key functions related to supporting dairy farmers with technical support, repairs, and maintenance. He will be taking a proactive role in leading Hills experienced service team by fielding customer calls, scheduling repairs, service, and maintenance, and supporting the service technicians.

Pat said, “We don’t just focus on fixing things when they break, we encourage our customers to perform routine and preventive maintenance as a way of avoiding unexpected downtime and controlling costs. That cost control is extremely important in today’s dairy environment.” He went on to say, “we service any type of dairy equipment regardless of who made it or who sold it.  Our number 1 service goal is to quickly and effectively solve our customers’ challenges and get them back to milking.”

Pat is married to his wife of 28 years, Jonna and has two sons; Chase and Joe. In addition to his fishing hobby, he enjoys spending time with his wife and kids attending the various activities they are involved in.